Category Archives: web

USPS Web Site Usability

Gotta love USPS and their web site programmers!  While placing an order at usps.com recently, I diligently followed all of their instructions, particularly with respect to the required fields when setting up the account for billing purposes.  I skipped the “nickname” field because it was not flagged as “required”.  An asterisk was not shown next to the field.  However, if you try to complete the page without creating a “Nickname” for the credit card, you will be prompted to enter a Nickname.

Required Not Required Field
Required Not Required Field

If the field isn’t shown as required then why do I have to fill it in?  Did any one QA the development of the web site?